Practice Policies & Patient Information
We are an NHS GP Practice first established in the 1950s. We combine all the services you would expect from a traditional GP Practice with the ease and convenience of digital care.
We provide care for about 35,000 patients living across London of all age groups with a variety of health conditions. Some of our patients have multiple and complex health problems.
Practice Policies
Accessing your Records
If you wish to see your records or receive a copy of them, please submit a request via reception.
Notice to all patients – from the 1st of November 2022 patients’ medical records will be entirely accessible by default. Patients will still have to sign an Online Access consent form.
Chaperone Policy
Archway Medical is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.
The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaint procedure from reception.
GDPR Statement
Archway Medical is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection.
GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Archway Medical Centre in the last financial year was £84,500 before tax and NI.
Named GP
From 1st April 2015, practices are required, under the GMS contract, to allocate a named accountable GP to all patients, including children.
All patients registered before 1st April 2015 will be allocated a GP before the end of June 2015.
All new patients registering after 1st April 2015 will be informed about their named GP at registration.
We believe that continuity of care and having a single doctor with whom you can build a professional relationship is important. Please ask the reception staff, who your named accountable GP is. Should you express a wish for this to be changed to another GP we will do our best to accommodate your wishes.
Please be aware that this does not affect your ability to make an appointment with any of the GPs in the practice of your choosing.
Privacy Policy
Summary Privacy Notice
What is this?
We are required by law to provide you with information on how we use your data. There is a highly detailed privacy notice available to download and print: Full Privacy Notice, but this simplified notice is provided for clarity. This notice was last updated November 2023.
Who are we?
We are the Archway Medical Centre. We provide medical services to you as a patient as part of the NHS.
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Address: |
652 Holloway Road, London, N19 3NU |
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Email: |
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Telephone: |
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Website: |
Archway Medical Centre |
Data Protection Officer
The practice is required by law to have a Data Protection Officer. The contact details are:
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Name: |
Steve Durbin |
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Email: |
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Please use the practice address above, marking “For the attention of the Data Protection Officer |
Purposes of Processing, Legal Basis, Types of Data
We process data to carry out our role as your General Practitioner in providing you with healthcare.
The legal basis for this purpose is provided by the various NHS and social care acts. The Data Protection Act 2018 section 8 allows us to process data for these purposes. This provides a legal basis for processing under the UK GDPR Article 6 1(e) – task in the public interest.
For special category data, the Data Protection Act section 10 applies (health and social care purpose) and hence UK GDPR Article 9 2(h) – provision of health and social care. There are additionally some situations where other provisions are used; these are given in more detail in the full notice.
The types of data we keep relate to your health and care. These include both personal identifiers (e.g. your name, NHS number) and special category personal data (e.g. your health conditions). Further details are provided in the full notice.
Recipients of Your Data
We share data with other health and social care providers in order to provide you with care. You can opt out of this sharing, but this may affect your care. See the full privacy notice for details.
We are additionally required to supply data to other parts of the NHS for commissioning and audit purposes, as well as to provide information that’s used in the NHS App.
We share data for research purposes, and for health and care planning. You again can opt out of these purposes; this will generally not affect you individually, but will mean that research and planning may not take into account needs of people such as yourself. See the full privacy notice for details.
Transfers to Other Countries
We do not store or transmit your data outside of the UK unless this is either:
- Required for your care and you have consented to this
- Covered by a formal contract with a system provider to the NHS ensuring your data is not used for any purposes not in this notice and compliant with the UK GDPR; or
- We are required to under international law
We do not sell your data.
How Long Will You Keep My Data?
This depends on a number of factors such as how long you stay with our practice and the type of data. Generally, when you leave our practice, your data is transferred to the new practice or to central records; we retain access to the data up to when you left our practice for medico-legal reasons and only access it for a complaint, clinical audit purposes or we are required to do so by law.
Full details of how long different types of data are held can be found in the NHS Records Management Code of Practice.
Your Rights
You have the right to:
- Receive a copy of your data (Subject Access Request)
- Have your data corrected, erased or restrict processing
- Complain to our Data Protection Officer or the supervisory authority (the Information Commissioner) about our use or handling of your data
If you wish to exercise your rights, please contact the practice in the first instance – details above. You can also contact the Data Protection Officer if you prefer – details are again given above, or you can contact the Information Commissioner (ICO) – details via their website at https://ico.org.uk.
Provision of Data
It is not generally a legal requirement for you to provide us with data – however if you do not do so we may be unable to provide you with treatment. For more detail see the full privacy notice.
Automated Decision Making
We use various tools to simplify care and ensure that you get the best care possible.
Some of these have a degree of automation, for example, where a regular test is recommended for a health condition you have, or you are in a particular age and gender range and have not had a recommended screening test, we will have an automated list that flags you to be contacted. These recalls are automated, but it’s up to you to book an appointment; no action is taken beyond contacting you.
NO decisions on your care are taken without human intervention.
Summary Care Record
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by asking your GP.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.
More Information
For further information visit the NHS Care records website.
Translation Service
Archway medical uses Language Line to provide interpreting services in more than 200 languages and dialects. Please inform the receptionist when booking an appointment that you might need translation services.
Your Responsibilities
Your responsibilities are:
- To update your address or phone number if these change.
- To keep appointments with our clinicians. If you are unable to, please cancel the appointment so someone else can use it.
- To behave in accordance with the NHS Violence policy shown below.
- The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.